Every order goes on the room bill, paid once at check-out

How a charge is created

An order becomes a charge only after it is delivered. Orders that were rejected or cancelled never reach the bill. The price is the one the guest saw at the moment of ordering, even if you changed the menu later that evening.

If you charge a service fee for room delivery, it is added to each order and shown on the bill as a separate line.

What reception sees

The Room charges page lists every room with unsettled orders: room number, guest, number of orders, total and the time of the oldest order. Open a room to see each order with its dishes.

• Print one bill for the stay, with your logo
• Copy the total into your PMS or till as one line
• Mark the room as settled, and its orders leave the list

Mistakes can be undone

Settled the wrong room? For 24 hours you can undo the settlement and the orders return to the room as unsettled. After that the record is closed, so the history of a stay does not change weeks later.

The hotel dashboard warns when delivered orders are waiting on rooms for a long time, so a guest does not leave with an unpaid dinner.

Roomtray never touches the money

Payment happens at your reception, by card or in cash, together with the room. There is no payment provider in between and no commission on orders. Every euro from room service stays with the hotel.