Room service for small hotels
A QR code in each room opens your menu on the guest's phone. The kitchen accepts the order on a tablet or in Telegram, and the amount goes on the room bill until check-out.
How it works
An ordinary evening in a hotel with 40 rooms. Nobody has to pick up a phone.
She scans the QR code on the desk, picks a schnitzel and a Caesar salad in Ukrainian and taps Order.
The tablet in the kitchen rings and the same order arrives in Telegram. The cook taps Accept and sets 25 minutes.
The waiter marks the order as delivered. €39 is added to the room bill, and the guest sees the status on her phone.
Reception prints one bill with every order of the stay and adds the total to the PMS or till.
The guest menu
No app and no sign-up. The menu opens in the phone browser, in the guest's language, and shows only what the kitchen serves right now.
For the kitchen and the night shift
New orders ring on a tablet on the kitchen wall and arrive in your Telegram chat at the same moment. Staff can accept from either.
Live demo
The same demo hotel from three seats: the guest in room 101, the owner at the desk, and the kitchen. No sign-up, nothing to install.
Open the menu of room 101, add a dish and place the order. It goes straight to the order board.
Order as a guestWhat the owner sees: today's orders, the menu with prices and photos, rooms and QR codes, guest bills.
Open the adminWhat the kitchen and reception see on a tablet. New orders arrive with a sound, accept them with one tap.
Open the boardBest with two screens: order from the guest menu on your phone and watch it arrive on the board.
The details
The paper menu leaves the room and the reception phone rings less often. The rest of the work stays as it is.
English, German, French, Italian, Spanish, Polish and many more. Write the menu in your language and correct any automatic translation by hand.
Delivered orders collect on the room. Reception sees every open room, prints the bill and closes it after adding the total to the PMS or till.
Each dish carries its allergens as regulation 1169/2011 requires. Guests can filter for vegan, vegetarian and gluten-free dishes.
Out of salmon? Switch the dish off until tomorrow. It leaves the menu at once and comes back by itself in the morning.
Guests see only what they can order now, and they can order breakfast for a set time the evening before.
Extra towels, another pillow, a late check-out. Requests sit on the same menu and reach the same staff.
Security and privacy
A QR code on the desk can end up in a photo. Roomtray guards against that in several ways, and you decide how strict it should be.
When it is on, reception types the guest's surname at check-in, which takes about five seconds. Orders only go through with the matching surname, and an old photo of the room QR code stops working after check-out.
Included in Pro.
Pricing
The first month includes everything in Pro, without a card. Afterwards you pick a plan or simply stay on Free. You never pay a share of what guests order.
Payments are coming soon. We are not taking payments yet. Until billing starts, every hotel gets all Pro features for free, no card needed. We will warn you 30 days in advance.
€0 free forever
Free forever for hotels with up to 15 rooms. What you get:
What most hotels choose
€19 per month
For hotels with up to 200 rooms. Everything in Free, plus:
No commission on orders. Every euro from room service stays with the hotel.
Prices in EUR excluding VAT. Cancel at any time.
Invite another hotel: after its first payment you both get 1 month of Pro free, up to 12 months.
No. The QR code opens the menu in the phone browser, without a download, registration or password. It works on any recent iPhone or Android phone.
The same way as for the minibar. The order goes on the room, and the guest pays everything at check-out at your reception, by card or in cash. Roomtray never touches the money and takes no commission.
Reception enters the guest's surname when they check in. From then on, orders from that room only go through with the matching surname, and after check-out the room code needs a new check-in. A photo of the QR code taken by a previous guest is useless.
You choose Pro, or you do nothing and the hotel stays on Free. Free keeps the menu, orders, the staff board and Telegram for up to 15 rooms, so guests never see a switched-off menu.
The menu is a light page, so it opens quickly over mobile data too. If the connection drops while ordering, the order is neither lost nor sent twice: the guest taps again and gets the same order.
Yes, at any time in the admin panel. A new price applies to the next order straight away, and orders already placed keep the price the guest saw.
Not directly yet. At check-out, reception prints the room bill from Roomtray and adds the total to the PMS or till as one line, which takes about a minute.
Most hotels are live in one afternoon. You get a starter menu with categories and requests, add your dishes and photos, print the QR codes and connect Telegram.
For your type of hotel
Blog
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Operations 6 min read
A step-by-step checklist to launch in-room ordering in a small hotel in one afternoon: room list, menu, photos, QR printing, staff setup and a test order.
Revenue 6 min read
How to write room service menu descriptions that sell: ideal length, ingredients, origin, portion size, allergens, plus good and bad example lines.
30 days of Pro free, without a card or a contract. If it does not suit your hotel, simply stop using it.
Free up to 15 rooms. No card needed.
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